Front Office Supervisor

We are Conscious Group, we offer the most sustainable stay and a seamless guest experience in a fun atmosphere. We have 4 sustainable hotels, 2 organic restaurants and 2 coffee bars in Amsterdam within Conscious Hotels, and together with Hotel V & The Lobby we have grown to a total of 7 hotels and 4 restaurants. Now, Conscious Group is looking for a new Front Office Supervisor... Sounds like something for you? Read on!

What does the role entail?

• Department Oversight: manage and oversee the daily operations of the host department and ensure a high standard of service and adherence to Conscious Hotels' values.

• Lead and supervise the host teams, providing guidance and support and conducting regular training sessions to enhance team skills and performance.

• Ensure a positive and memorable guest experience within the host departments and address guest inquiries, concerns, and feedback promptly and professionally.

• Implement and promote sustainable practices within the host department, aligning with Conscious Hotels' commitment to eco-friendly operations and overseeing waste reduction and energy-saving initiatives.

• Conduct regular quality checks to ensure that host services meet the brand's standards and implement improvements based on guest feedback and industry best practices.

• Collaborate with other departments, including Rooms Division, F&B, and Housekeeping, to ensure seamless guest experiences and participate in cross-functional meetings and contribute insights.

• Manage inventory for shop offerings, ensuring optimal levels and minimizing waste and coordinate with suppliers to ensure the availability of quality products.

• Ensure compliance with health and safety regulations within the host departments and monitor and address any issues related to compliance and safety.

• At Conscious Hotel Museum Square, you will also be operationally involved in the breakfast team, next to the host team.

About you

• Previous experience in a supervisory role within the hospitality industry, preferably in F&B or guest services.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Knowledge of sustainability practices in the hospitality industry.

• Familiarity with health and safety regulations.

What’s in it for you?

• In addition to a great team, we offer a suitable compensation based on your education level

• An open and informal company with legendary (yes really!) staff parties, Christmas parties, get-togethers

• Friends & family discount on rooms and staff discount in the shops and our restaurants

• Discover Conscious through the eyes of our guests: a night of sleep after your probationary period together with the love of your life! Or your mother, of course

• A monthly benefits budget with a total value of 300 euros per year (based on a full-time contract), which you can spend on your choice for gym membership, bike rental, food delivery at home and many more; the choice is all yours!

• During work, your personal development and growth are paramount. That's why we provide an Insights program, consisting of a personal profile and Insights training. Curious already and want to know more about Insights? Click here!

• Last, but definitely not least; have fun!

How to become our new Operations Supervisor!

Enthusiastic about this new challenge? Apply by clicking on the below Apply button!

We will get back to you soon! Still have questions? Please contact the People & Development Team at +316 11006677.