Groups & Reservations Internship

We are Conscious Group, we offer the most sustainable stay and a seamless guest experience in a fun atmosphere. We have 4 sustainable hotels, 2 organic restaurants and 2 coffee bars in Amsterdam within Conscious Hotels, and together with Hotel V & The Lobby we have grown to a total of 7 hotels and 4 restaurants. Now, Conscious Group is looking for a Groups & Reservations Intern starting from June Sounds like something for you? Read on!

Through the Reservations Department, the journey of our guests already starts; they get to know our hotel for the first time (personally) through our enthusiastic Agents, making them feel welcome and knowing they are at the right place. Our Agents are not only pleasant to communicate with but also have a lot of knowledge and organizational skills! They take care of the guests at all Conscious hotels & Hotel V locations; they answer their questions, help to make the best hotel reservations and are happy to arrange any extra requests. But did you know that they also organize the groups to perfection before handing over the baton to operations? And often in combination with each other? There is dancing during a company party at Bar Kantoor or guests even say 'I do' and then have an overnight stay with the whole group and talk about it the next morning at breakfast.

You see, our agents are experts in all fields and they love to pass on their knowledge and experience to the next generation. So will you come and do an internship with us?

A day in the life of...
As an intern you will participate in the daily operations of the Reservations Department. In a short time you will gain a lot of knowledge and a clear picture of how the department works. Besides learning, you will therefore really contribute to the experience of our guests! You will do this by...

• ...answering the phone, email and chat making you the first point of contact for guests who want to book a room in one of the four hotels or want to organize a meeting or event

• ...daily check the new reservations received, process payments and arrange special requests in no time

• ...prepare quotations for small and large group requests (and be in close contact with the revenue department) and take on the role of permanent contact person for the booker in order to be able to fully process the group yourself

• ...once you have mastered the above, you can expand your knowledge and arrange meetings from start to finish

• ...deal with complaints - unfortunately they do happen, but you will know exactly how to deal with them.

What else?
Besides the guest contact and organizational aspect you will learn in the Reservations Department (you don't just have to get coffee here...) you will have to deal with:

• Working with our modern PMS system StayNtouch and Mews

• Will get an inside look at backends of OTAs

• Develop your professional skills

• Attend monthly team meetings and have bilateral meetings with your internship supervisor

• You will do your internship at one of the most sustainable hotel chains in the Netherlands

Your skills

• Hospitality is in your DNA: you are able to connect
• You are proactive, stress resistant and challenging yourself
• You have commercial thinking
• You are a social person
• You have affinity with organic and sustainable tren

What do we need from you?

• Your internship lasts at least 6 months on a full-time basis
• Once every two weeks a day available in the weekend
• You are a student in the direction of hotel school, tourism or other related education
• You speak and write English fluently (Dutch is a plus); you have strong communication skills
• You have knowledge of Google Workspace (/Microsoft Office)
  

What's in it for you

• A good internship fee of €800-950 euros monthly (based on full-time and depending of the duration of the internship)
• A monthly benefits budget that you can spend on gym membership, a Swap bike, clothes and much more. The choice is yours! Is it your birthday? Then we'll even offer an extra budget to spend.
• The possibility to work partly from home
• During your internship, your personal development and growth is paramount. That is why we offer you an Insights track, consisting of a personal profile and an Insights training. To find out more about Insights, click here!
• An open and informal company with legendary (yes really!) get-togethers and staff and Christmas parties
• Friends & Family discount on our hotel rooms and staff discount in our restaurants Bar Kantoor and Riot Restobar, our shops and our eco-patisserie Sticky Fingers.
• Discover Conscious through the eyes of our guests: you get to spend a night in your favorite Conscious hotel together with the love of your life! Or your mother, of course.
  

Are you excited and would you like to gain experience at Conscious Hotels? Click the button below to apply and we will contact you soon! 

If you have any questions you can always contact the People & Development Team: we are available Monday through Friday at +316 11980712 between 09:00 - 17:30.