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Reservations Agent

Amsterdam, Noord-Holland, NetherlandsConscious Hotels

Job description

Through the Reservations Department, the journey of our guests already starts; they get to know our hotel for the first time (personally) through our enthusiastic Agents, making them feel welcome and knowing they are at the right place. Our Agents are not only pleasant to communicate with but also have a lot of knowledge and organizational skills! They take care of the guests at all four Conscious hotels; they answer their questions, help make the best hotel reservations and are happy to arrange any extra requests. But did you know that they also organize the meetings and events to perfection before handing over the baton to operations? And often in combination with each other? There is dancing during a company party at Bar Kantoor or guests even say 'I do' and then stay overnight with the whole group and talk about it the next morning at breakfast.

You see, our agents are experts in all fields and they love to pass on their knowledge and experience to the next generation. So are you excited to join our team?

A day in the life of...

As Reservations agent you are part of the daily operations of the Reservations department. Currently the team consists of five colleagues: the Reservations Manager, two Reservations Agents and two interns. As a team you make sure that we offer every guest the best experience at Conscious Hotels. You'll do this by...

  • Answer the phone, email and chat and be the first point of contact for guests who want to book a room at one of the four hotels or organize a meeting or event.
  • ...daily check the new reservations received, process payments and arrange special requests in no time
  • ...prepare quotations for small and large group requests (and be in close contact with the revenue department) and take on the role of permanent contact person for the booker in order to be able to fully process the group yourself
  • ...once you have mastered the above, you can expand your knowledge and organize meetings from start to finish
  • ...organize various events, lead tours and appointments and be present on the day itself to experience how your work is expressed
  • with complaints - unfortunately they do happen, but you will know exactly how to deal with them.

What else?

Besides the guest contact and organizational aspect you will learn in the Reservations Department you will have to deal with:

  • Work with our modern PMS system StayNtouch
  • Get a look behind the scenes of OTA's backends
  • Be present at sheet meetings where we hand over groups, meetings & events to operations
  • Develop your professional skills
  • Attend monthly team meetings and have bilateral meetings with your manager
  • You work at one of the most sustainable hotel chains in the Netherlands

Job requirements

Your skills

  • Hospitality is in your DNA: you are able to connect
  • You are proactive, stress resistant and loves to challenge yourself
  • You have commercial thinking
  • You are social
  • You have an affinity with organic and sustainable trends
  • You speak and write fluently in English (Dutch is a plus); you have strong communication skills
  • You have knowledge of Google Workspace (/Microsoft Office)

What's in it for you?

  • The position of Reservations Agent is classified on scale 5 of the reference functions for the hospitality industry.
  • A monthly benefits budget that you can spend as you choose on things like a gym membership, a Swap bike, clothes and much more. The choice is yours! Is it your birthday? Then we'll even offer an extra budget to spend.
  • The possibility to work partly from home
  • An open and informal company with legendary (yes really!) get-togethers and staff and Christmas parties
  • Friends & Family discount on our hotel rooms and staff discount in our restaurants Bar Kantoor and Café Moer, our shops and our eco-patisserie Sticky Fingers.
  • Discover Conscious through the eyes of our guests: you can come and spend a night in your favorite Conscious hotel together with the love of your life! Or your mother, of course.

Are you excited to start your new challenge at Conscious Hotels? Click the button below to apply and we will contact you soon! Do you have a question first? Then feel free to call our People & Development team at +31611006677. See you soon!


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